Insights

Field notes from independent hospitality.

We publish what we learn working alongside hoteliers. Operations, revenue, guest experience, the Icelandic market, and the odd technical deep-dive.

Operations · 6 min read

What a mobile-first PMS actually changes

Three concrete things change the day a reception manager stops being tethered to a desktop. We walk through each with a sample day.

Read
Revenue · 9 min read

Dynamic pricing without a revenue manager

Small properties leave money on the table because the rules feel out of reach. They're not. A worked example on a 24-room property.

Read
Guest experience · 5 min read

Replying in Icelandic — and in six other languages

Why language-aware templates beat generic auto-reply, and the workflow we built around that.

Read
Icelandic market · 7 min read

VSK, kennitala, and the receipt your accountant actually wants

Icelandic accommodation tax rules are specific. Here's what Flakk handles automatically, and what you still need to know.

Read
Operations · 4 min read

Why we built housekeeping as a mobile board, not a report

Floor staff don't read reports. They look at a board. Design notes from the Flakk housekeeping module.

Read
Revenue · 11 min read

Reading pickup pace: a visual primer

Pickup pace tells you where the next thirty days are going before any OTA report confirms it. Here's how to read the chart.

Read

Running a property? We send one email a month.

Field notes, a hotelier story, one tactical write-up. No sales pitch, no "10x your bookings" headlines.

Subscribe